Privacy Policy

1. Introduction

Flacko AI ("we," "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

• Account information (email address, name)
• Payment information (processed securely by Stripe; we do not store card details)
• Optional social media handles (e.g., X/Twitter username)
• Communications you send to us

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve the Service
• Process transactions and send related information
• Send you alerts, reports and other Service communications
• Respond to your comments, questions and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate and prevent fraudulent or unauthorized activity
• Investigate and respond to refunds, chargebacks, payment disputes and subscription abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (e.g., payment processing, email delivery, analytics)
• Legal Requirements: When required by law, subpoena or other legal process
• Protection of Rights: To protect our rights, privacy, safety or property
• Business Transfers: In connection with a merger, acquisition or sale of assets
• With Your Consent: When you have given us permission to share

5. Third-Party Services

We use the following third-party services that may collect information:

• Stripe: For payment processing
• Vercel: For hosting and analytics
• Supabase: For database and authentication
• Resend: For email delivery

These services have their own privacy policies governing their use of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your subscription, we may retain certain information as required for legal or business purposes.

This may include retaining account, billing, device, usage, authentication and communications records needed to investigate fraud, enforce our Terms, respond to chargebacks or payment disputes, comply with legal obligations and protect the Service.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at hey@flacko.ai

9. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at hey@flacko.ai